E-Commerce Terms & Conditions – Docklands Flowers

Introduction

Welcome to Docklands Flowers. These Terms & Conditions govern the use of our online flower delivery service, available to customers throughout Docklands and the surrounding areas. Please read these terms carefully before placing your order. By accessing or using our website, and by placing an order for flower delivery, you confirm your acceptance of these Terms & Conditions. If you do not agree with any part, we recommend you do not use our website or place an order through our platform.

Order Process

Orders for flower arrangements, bouquets, and related products can be placed via our online platform, making flower delivery convenient throughout Docklands and nearby locations. By submitting an order, you agree to provide accurate and complete information, including recipient details, delivery address, and any specific instructions for flower delivery.

Once an order is placed, you will receive an automated confirmation acknowledging receipt of your purchase. This acknowledgement does not constitute acceptance of your order; acceptance occurs when Docklands Flowers dispatches confirmation of your order or when the products are delivered, whichever is earlier. We reserve the right to accept or decline any order in our sole discretion, including situations where products are unavailable or where delivery to your specified address is not feasible.

It is your responsibility to ensure all order details, including delivery address and timing, are correct. If you need to make adjustments to your order (such as correcting recipient information or amending delivery instructions), please contact us as soon as possible. While we will make every effort to accommodate reasonable changes, we cannot guarantee alterations to orders already in the dispatch process, especially for same-day or urgent flower deliveries in Docklands.

Product Availability and Substitution

Due to the seasonal and perishable nature of flowers, certain varieties or specific colours featured on our website may not always be available. In circumstances where an item is unavailable, we reserve the right to substitute with a flower, foliage, or product of similar style, quality, and value, ensuring the overall design and value of your selected bouquet or arrangement is maintained. We will endeavour to inform you of significant substitutions prior to dispatch, but this may not always be possible for time-sensitive or same-day orders.

Pricing and Payments

All prices displayed on our website are in GBP and inclusive of VAT, unless otherwise stated. Flower delivery charges to Docklands and the neighbouring areas will be calculated and visible at checkout before you complete your order.

Payment for your order must be made in full at the time of submission using one of the accepted online payment methods detailed at checkout. We use secure payment processing systems to safeguard your payment information. By submitting payment details, you confirm you are authorised to use the selected payment instrument and authorise us (or our third-party payment processor) to charge the total order amount to your account.

If payment is not authorised, your order will not be processed or fulfilled. We reserve the right to change prices at any time; however, orders confirmed prior to a price change will be honoured at the originally quoted price.

Delivery Policy

Docklands Flowers provides delivery services across Docklands and select surrounding neighbourhoods. Delivery times and charges vary depending on your location, the type of service selected (such as standard or same-day delivery), and current demand. Estimated delivery dates and windows will be advised during the order process.

We will make all reasonable efforts to deliver your flowers on the requested date and within the specified timeframe. However, delivery times are estimates and delays may occur due to circumstances beyond our control, including traffic, weather conditions, or periods of high demand such as Valentine's Day or Mother’s Day. If delivery is delayed, we will endeavour to inform you as soon as possible. Deliveries will be made to the address provided with the order. In the event that the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour, at a safe location on the property, or return them to our shop for redelivery or collection, at our discretion.

You are responsible for ensuring that delivery details are accurate and for making arrangements with the recipient. Docklands Flowers cannot be held liable for failed deliveries due to incorrect or incomplete delivery information provided by the customer, or for circumstances beyond our reasonable control.

Cancellations, Amendments and Refunds

If you wish to cancel or amend your order for flower delivery in Docklands, please notify us as early as possible. For most orders, if cancellation or significant amendments are requested at least 24 hours prior to the scheduled delivery date, we will aim to accommodate your request and issue a full refund where appropriate. For orders placed for same-day delivery, or where preparation or dispatch has already commenced, cancellations may not be possible or may be subject to a charge for incurred costs.

Refunds, where eligible, will be processed back to your original payment method. The timing of refunds is subject to your bank or card provider's processing schedule, but will generally be completed within 5 to 10 working days from approval.

As our products are perishable and made to order, orders for bespoke flower arrangements, personalised items, or timed event installations are non-refundable once preparation or delivery has started. Any requests for changes or cancellations will be handled at our discretion and in line with consumer regulations. This does not affect your statutory rights regarding faulty or damaged goods.

Quality, Damaged or Defective Goods

At Docklands Flowers, we take pride in the freshness and quality of our floral arrangements. If you are not satisfied with the condition of the flowers upon delivery, or if your order is incorrect or damaged, please contact us as soon as possible, ideally within 24 hours of receipt. We may request photographs or other documentation to assess the issue.

If, after investigation, we determine the flowers were supplied in a substandard condition or the order was incorrect, we will offer an appropriate remedy, which may include a replacement arrangement, partial refund, or full refund, as applicable. Remedies for issues relating to flowers beyond their normal freshness period (typically 5-7 days, depending on care) will not be available unless a defect in the flowers at the time of delivery can be shown.

Limitations and Exclusions of Liability

To the extent permitted by law, Docklands Flowers shall not be liable for any indirect, special, incidental, or consequential loss or damage (including but not limited to loss of profits, business interruption, loss of business opportunity, or emotional distress) arising from your use of the website or from the provision or delay of flower delivery services. Our total liability in connection with any order shall not exceed the total price paid by the customer for the relevant product or service.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Use of the Website

Your use of the Docklands Flowers website is subject to our website terms of use and privacy policy. You agree not to use the website for any unlawful or prohibited purpose. We strive to ensure that all information on our website is accurate, but we do not guarantee the completeness or reliability of any content. Prices, specifications, and availability of products are subject to change without notice.

Intellectual Property Rights

All content on the Docklands Flowers website, including images, graphics, text, and product designs, is protected by copyright and other intellectual property laws and may not be copied, reproduced, published, or distributed without our prior written consent.

Force Majeure

Docklands Flowers shall not be in breach of these terms nor liable for delay or failure to perform our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control. This may include, but is not limited to, acts of God, adverse weather, strikes, power failures, pandemic events, or supply chain disruptions.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes relating to these terms or to flower delivery services provided by Docklands Flowers will be subject to the exclusive jurisdiction of the English courts.

Changes to these Terms & Conditions

Docklands Flowers may update or revise these Terms & Conditions from time to time. The version posted on our website at the time you place your order will govern that purchase. We recommend that you review these terms each time you use our services.

Additional Information and Coverage Area

These Terms & Conditions apply to all customers ordering flower delivery in Docklands and the surrounding areas serviced by Docklands Flowers. If you are unsure whether your delivery address falls within our coverage area, please consult our website's delivery information section prior to ordering.

Contact and Customer Support

Should you have any questions about these Terms & Conditions, or wish to discuss your order, please get in touch via the contact options provided on our website. Our customer support team will be happy to assist with any queries relating to online flower delivery in Docklands and the wider area we serve.