Returns, Refunds and Customer Complaints | Docklands Flowers

Docklands Fresh Flowers Guarantee

At Docklands Flowers, we pride ourselves on delivering only the freshest flowers to our valued customers in Docklands. As a trusted local florist serving households and businesses nearby, our team hand-selects every bloom to ensure top quality and longevity. Your satisfaction with our floral arrangements is our top priority, and we back this with our Fresh Flowers Guarantee in Docklands.

Damaged-on-Arrival Policy

If you receive flowers that appear damaged or significantly wilted upon arrival, please let us know as soon as possible. We strive to deliver our arrangements in perfect condition, but on rare occasions, damage can occur during transit. To help us resolve the issue swiftly, please report any problems within 24 hours of delivery and provide a clear description along with a photograph of the flowers in question. We review each case carefully to ensure a quick and fair resolution.

Freshness Window & Quality Commitment

Our flowers are guaranteed to remain fresh for at least 5 days from delivery, provided they are cared for according to the simple instructions supplied with each bouquet. If your flowers do not meet our freshness guarantee within this window, we want to hear from you. Whether you have purchased flowers for your home or your Docklands business, we will investigate and ensure your concerns are addressed professionally and promptly.

Refund and Replacement Options

Your peace of mind matters to us. For orders that arrive damaged or fail to maintain freshness within our guarantee window, you are entitled to request a refund or a replacement. We offer:

• Full Refund: If a suitable replacement cannot be arranged or you prefer a refund, we will process this promptly upon verifying the issue.
• Free Replacement: We will be happy to send a fresh bouquet at no extra cost to you if you would like a replacement instead.

Please note, returns or refunds may not be issued for products where the issue is reported outside our 5-day freshness window or if the flowers have not been cared for as instructed.

How to Make a Complaint

We aim for all our customers to enjoy a seamless and delightful flower delivery experience. However, if you have any complaints regarding our service or flower quality, please reach out to us within 7 days of receiving your order. Our customer service team reviews each complaint individually and will respond promptly with a suitable remedy or explanation. We are committed to resolving any concerns efficiently, as your ongoing trust is very important to us.

Your Local Docklands Florist

Docklands Flowers is dedicated to serving our community as a reliable and trusted florist, bringing fresh, beautiful flowers to households and local businesses across Docklands and the surrounding area. Thank you for choosing us to be part of your special moments and daily celebrations. Your satisfaction is our promise, and we are always here to ensure your floral experience is memorable for all the right reasons.